Refund Policy
Last updated: March 2026
At PastLife, all purchases of Starlight credits are final. Please review this policy before making a purchase.
1. Digital Product Nature
PastLife Starlight credits are digital consumable goods. Once purchased, credits are immediately available for use. All sales are final.
2. All Sales Are Final
Starlight credit purchases are non-refundable, including unused credits. By completing a purchase, you acknowledge and agree that all sales are final. Please consider carefully before purchasing.
3. Technical Issues
If you experience technical issues that prevent content from being generated (e.g., image generation failure, video generation error), the credits will be automatically refunded to your account balance — not as a monetary refund, but as restored credits. If automatic credit restoration does not occur, please contact support@pastlife.app.
4. How to Report Technical Issues
To report a technical issue: 1. Email support@pastlife.app 2. Include your account email or session information 3. Describe the issue you encountered We will investigate and restore credits if a technical failure is confirmed.
5. Contact
For inquiries: support@pastlife.app Raymind.AI 69, Pangyodaejang-ro 7-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, South Korea